COVID-19 Update

Level 3 - we are still open

During Auckland’s COVID-19 Alert Level changes we would like to reassure you that we are open for business as usual.

During lockdowns, we experience higher order volumes than normal. Please accept our apologies if your order is delayed as a result of this.  You are important to us and we are working hard to keep up with demand.

We will be maintaining a limited service as set out by our government and as per each alert level regulations.  As an essential service we will still be continuing to support all our customers and practitioners with our usual email and online ordering, dispensary services and technical practitioner email support.

How to contact us:

Where possible, we would appreciate it if you could email us rather than calling. This will enable us to fairly prioritise orders and queries, and process faster. Please do not leave a voicemail, as we are working offsite.

Orders, including queries about orders, should be sent to orders@kiwiherb.co.nz

Dispensary prescriptions and technical advice or support queries should be sent to info@phytomed.co.nz.

Our Sales Representatives are still here to help you by phone. Their details are below:

North Shore, West Auckland, Northland and Central Auckland stores:
Jodi Rapana - 029 773 1856; jodi@phytomed.co.nz

Central, South and East Auckland, Waikato & Bay of Plenty stores:
Jules Ashbolt - 027 554 4988; jules@phytomed.co.nz

Lower North Island stores:
Bryony Dyason - 029 771 0820; bryony@phytomed.co.nz

South Island stores:
Kim Broughton - 027 303 5749; kim@phytomed.co.nz

If you do need to speak to us, freephone 0508 749 866. Please select 1 for orders, or 2 for technical advice or support.

Dispensary Prescriptions:
Dispensary services will continue to operate on Mondays and Thursdays.  Please download, complete and send the Herbal Order form to info@phytomed.co.nz by 5pm Sunday or Wednesday, so that formulas may be dispensed the following days.


Herbal formula prescriptions are priced at $23.40 plus GST per 100 ml. For those not on monthly account or prepay, once received, we will contact you with the cost of your formula and how to pay, before we dispense the formula

Customer pickups from our offices:

This option is no longer possible, as we have to consider the safety of our staff, yourself and of course the wider community.

Thank you so much for your understanding and for supporting Phytomed and Kiwiherb. We wish the best to you and your families during this time and look forward to returning to normal services as soon as we are advised it is safe to do so.


About Us                                                                                       

Phytomed is New Zealand's leading manufacturer of premium liquid herbal extracts, founded in 1998 by Phil Rasmussen  read more...